Processing Time
Most orders are processed through our warehouse within 24-48 hours of receipt and may be shipped via Standard, Premium or Express delivery. All expedited priority orders must be placed by 12 noon Eastern Standard Time (EST) to be processed on the same business day. If placed after this, your order will be processed the following business day.  

Standard Shipping
Items shipped via Standard delivery usually take 3 to 5 business days once they've been shipped. Shipping and Service Charges include apportioned shipping, order processing, packaging, returns processing, credit services, customer service and other costs related to serving you at your home.

Premium Shipping
Items shipped via Premium delivery usually take 2 to 3 business days once they've been shipped. Orders received on weekends or holidays will ship on the next business day.

Express
Items shipped via Express delivery usually take 1 to 2 business days once they've been shipped. Orders received on weekends or holidays will ship on the next business day.

Current Shipping Promotions
Bon Terre™ is currently offering FREE STANDARD GROUND SHIPPING on all U.S. merchandise orders $150 and over (excluding taxes). Valid for qualifying orders only and shipped to the contiguous 48 states. Shipping and Service charges are subject to change.

General Delivery Times
UPS Ground, 3 Day, 2nd Day Air, and Next Day Air Saver deliver Monday - Friday.
USPS delivers Monday - Saturday.

Truck Ship Items
Items shipped via truck, indicated by (truck symbol), may require customer assistance upon delivery. You will be contacted to make an appointment for delivery. Any special shipping charges will be shown in parentheses on the product page and are in addition to standard shipping & service charges. Truck shipments to Canada will incur an additional $100 charge.

Special Shipping Charges may apply on any item and will be shown in parentheses on the product page. This charge is in addition to standard shipping & service charges.

Business Days 
Monday through Friday, excluding federal holidays within the United States. Standard 3 Day shipping UPS 2nd Day Air and UPS Next Day Air Saver: Orders must be placed by 12pm Eastern Standard Time (EST) to be processed on the same business day.

Order Confirmation Email
Immediately after you have successfully placed your order with livewellshop.com, you will receive an e-mail that contains information regarding the details of your order. The order confirmation e-mail is your receipt that can be printed for your records. The order confirmation e-mail includes your order number (the same number that appeared on our web site after successful submission of an order), the details of the products and corresponding prices, any promotional coupons or eGift Certificates, your ship-to and bill-to information, and the ship method.